Generate Technical Support Logs on Synology NAS

Synology NAS devices can generate technical support logs (Debug log) in DSM, which include system logs, hard drive status, and runtime logs for each package. These are used when reporting issues to Synology technical support or troubleshooting hard drive and storage space faults.

Collection Steps

1. Log in to the DSM web interface using an administrator account.
2. Open "Support Center" from the main menu, then select "Support Services" on the left side.

3. In the right-side package list, check the relevant packages as required by technical support, then click "Generate Logs".

   

   English localization of the DSM Support Center example; package lists depend on installed packages.

4. The page reports that the download will start shortly. Save the .dat file (normally debug.dat) and provide it to technical support.