Backup Exec Log Collection with VxGather

This is the source’s legacy Symantec / Veritas Backup Exec VxGather procedure, illustrated with Backup Exec 12.5 and 2010-era screens. Use the Symantec Gather Utility included with a compatible installed release. Later versions may use different diagnostic tools and paths.

Installation failure issues

Directly retrieve files from the installation log directory:

• Windows Server 2003: C:\Documents and Settings\All Users\Application Data\Symantec\Backup Exec\Logs
• For Windows Server 2008 and later: C:\ProgramData\Symantec\Backup Exec\Logs

Issues occurring after installation: Run VxGather

1. Run VxGather.exe from the Backup Exec installation directory, shown in the source as C:\Program Files\Symantec\Backup Exec. In Data to gather, retain the selected base/default logs and add any agent-specific logs requested by support. Specify Output root directory and Case number, then click Gather. Use the support case number when available, or a local collection identifier if no case exists.

   

   English localization of the legacy output folder example; source checkbox states retained.

2. Click Yes when prompted to run executable files, then wait for collection to complete.

   

   English localization of the source annotations and Windows chrome. The original default selection and executable confirmation are retained.

3. A folder named after the service request number will be generated in the output directory; the .cab file inside constitutes the log package.

   

   English localization of the output listing. Source CAB, LOG and XML names, sizes and dates retained.

The source’s Windows installation-log paths above describe these legacy Symantec releases. Check the actual installation and tool output on the affected server. The source images show different versions of the utility and their respective default selections.