Fujitsu PRIMERGY Servers and ETERNUS DX Storage Log Collection

PRIMERGY Server: ServerView Diagnostics Report

When Fujitsu PRIMERGY servers are equipped with ServerView Agents, a PRIMERGY Diagnostics Report (a comprehensive report covering hardware, system, and logs) can be generated within the Windows operating system.

1. Log in to the operating system using an administrator account.

2. Open 'Start' → 'All Programs' → 'Fujitsu Siemens ServerView' (for new versions, 'Fujitsu ServerView') → 'ServerView Agents' → 'Diagnostic Tools' → 'Run ServerView Diagnostics'.

   

3. In the PRIMERGY Diagnostics Report window, click Start to begin the scan.

   

4. Upon completion, an HTML report file will be generated. Double-click it to view the report summary, and send this file (along with the compressed archive generated in the same directory) to technical support.

   

If technical support requires more complete logs, run the PrimeCollect tool located in the same menu to collect them.

ETERNUS DX Storage: Export Logs

Log in to the ETERNUS Web GUI using a browser and perform the following steps in order:

1. System → Event/Dump Management.
2. Action → Export Log: choose a range covering the incident (the source suggests from 24 hours before the incident to the current time), click Create Data, then download the generated files. Menu wording varies by ETERNUS generation.
3. If requested by technical support, execute Export Panic Dump in Event/Dump Management to export panic dumps for CM0 and CM1 separately.
4. Action → Display/Delete Event Log allows viewing event logs online; System → Component Status allows viewing the status of each component; take screenshots if necessary and provide them together.

Use Display/Delete Event Log only to view events while gathering evidence. Preserve existing logs. Follow the model-specific ETERNUS guide for export options and download every segment if the package is split.