EMC Host Information Collection: EMCGrab and EMCReport

For host-to-EMC-storage multipath, HBA or LUN detection issues, support may request a host information package. The legacy tools are EMCGrab for UNIX/Linux and EMCReport for Windows. They collect configuration and diagnostic output; select the version and collection options requested for the host.

Earlier tutorials reference ftp.emc.com. Obtain an OS-compatible package through Dell Support or your support contact rather than relying on the historical FTP location.

UNIX / Linux: EMCGrab

1. Download the corresponding EMCGrab package for your operating system (there is a separate tar package for AIX, HP-UX, Linux, SunOS, etc.), upload it to the host (e.g., /tmp), and extract it as root:

   cd /tmp
   tar xvf emcgrab_Linux_V4.1.tar

2. Navigate to the extracted directory and run the collection script. When prompted with "DO YOU AGREE TO ACCEPT THE TERMS…", enter Y:

   ./emcgrab.sh

3. If you see "Directory /usr/emc not found, Please enter full path to emc directory", press Enter directly; subsequently, when asked for Service Request Number, Customer Name, Contact Person, Phone, Email, etc., you can press Enter to leave them blank.
4. After displaying the "EMC GRAB IDENTIFICATION INFORMATION" summary, enter Y to confirm and start the collection.
5. Upon completion, the screen will display the path of the output file. Retrieve this compressed file and send it to Technical Support.

Windows: EMCReport

1. Copy the downloaded EMCReport executable file (select the x86/x64/IA64 version based on your system) to the host, run it by double-clicking with Administrator privileges, and the command-line window will begin collecting data.

   

2. After collection completes, the output zip file is located in C:\WINDOWS\EMCReports\collection\ZIP directory. The filename includes the hostname and collection date; send it to Technical Support.