Quantum Scalar i500 / Dell ML6000 / IBM TS3310 Tape Library Snapshot and Configuration Collection

The Quantum Scalar i500 and its OEM models, Dell PowerVault ML6000 and IBM TS3310, are tape libraries on the same platform with consistent management web page layouts. Troubleshooting requires a system snapshot (Capture Snapshot, i.e., RAS logs); before replacing components or upgrading firmware, the system configuration should also be saved.

Collect System Snapshot (Capture Snapshot)

  1. Log in to the tape library management web page via a browser, then select Tools → Capture Snapshot from the menu.

    Tools → Capture Snapshot

  2. For Delivery Method, select "Download the file using the browser" and click Apply.

    Select browser delivery and click Apply

  3. Wait a few minutes; once the Progress Window displays SUCCESS, click Close.

    Snapshot collection in progress Snapshot collection successful

  4. After closing, a download prompt will appear in the browser; save the snapshot-* file to your local machine.

    Save Snapshot File

Save System Configuration

  1. If the tape library IP address is unknown, access the front panel operation interface, navigate to Setup → Network Management → Network, and view/record the IP address.

    Network settings on the front panel

  2. Access this IP address via a browser and log in using the tape library account.

    Scalar i500 Login Page

  3. Select Tools → Save/Restore Configuration, check "Save System Configuration", and click Apply.

    Save/Restore Configuration Page

  4. The tape library begins capturing the system configuration; click Close upon completion.

    Saving configuration in progress Configuration saved successfully
  5. Your browser will subsequently prompt you to save the configuration file; please save it to a secure and easily accessible location.

Can't find an answer?

Upload a log for AI diagnosis, or ask the AI assistant directly in the console.

Upload log for diagnosis AI assistant