IBM Storwize / FlashSystem / SVC Support Package Collection

Use the management GUI to collect support packages from Storwize V3700 / V5000 / V7000, FlashSystem V9000 / 900 / 5000 / 5030 / 7200 / 9200 and SAN Volume Controller (SVC) systems. These examples show the common Download Support Package workflow; exact menus and available package types depend on the product and code level. The downloaded archive is typically named snap.*.tgz.

Sign in using the management (cluster) IP. Use the configured administrator account. The source lists legacy superuser / passw0rd defaults (digit zero); account setup differs by release.
For supported legacy nodes, the source describes locating the cluster IP by inserting an empty FAT32 USB drive into the first USB port for about a minute and reading the generated satask_result.html. Confirm USB service-assistant support for the specific model before using that procedure.

New Interface (8.x code, FlashSystem / New Storwize / SVC)

1. Access the Management IP via a browser and log in with your username and password.

   

2. Click Settings → Support → Support Package on the left sidebar, then click Download Support Package under Manual Upload Instructions.

   

3. Select Snap Type 1: Standard logs and click Download. Other Snap types include statesave, resulting in larger files; select them only if explicitly requested by technical support.

   

4. The system takes a few minutes to generate the Support Package. Once complete, the browser will prompt you to save the file; choose to save it locally.

   

Older Interface (6.x / 7.x code, Storwize V3700 / V7000, etc.)

1. After logging in, click the Gear (Settings) icon at the bottom left, select Support, and click Download Support Package on the page.

   

2. Select Standard logs, click Download, wait 2–5 minutes, then save the file as prompted.

   

In earlier 6.x interfaces, the entry point is Troubleshooting → Support → Download Support Package; subsequent steps are the same.