IBM DS Series Storage Support Data Log Collection and Inspection
Support Data Log Collection and Inspection for IBM DS Series Storage
Introduction
This document discusses the Support Data log collection and inspection methods for IBM DS series storage products.
Note: The products used are IBM DS3XXX, IBM DS4XXX, IBM DS5XXX Series, and IBM DCS 3700.
Log Collection Section
IBM DS Storage Manager
1. Open IBM DS Storage Manager
2. Double-click to enter the storage array management window
3. Click the Summary tab
4. In the Advanced section, select Troubleshooting > Support Data Collect Support Data
The Collect AutoSupport Data window will open at this time.
5. Click Browse.
6. Specify the location to save the support package and input the name of the support package file
7. Click Save.
8. In the Collect AutoSupport Data window, click Start.
Inspection Item Checks
# | Check Item | Remarks | Inspection Result | |
1 | System Fault Light | Check if the system fault light is on | ||
2 | Hard Drive Status Light | Check if the hard drive status light is normal | ||
3 | Controller Status Light | Check if the controller status light is normal | ||
4 | Battery Status Light | Check if the battery status light is normal | ||
5 | Power Supply Status Light | Check if the power supply status light is normal | ||
6 | Host Interface Status Light | Check if the host FC status light is normal | ||
7 | Device Surface Temperature | Check if the device exterior is overheating | ||
8 | Connection Cables | Check if power cables and fiber optic cables are connected normally | ||
9 | Server Room Environment | Check if there are any issues with the server room environment | ||
10 | Other Issues | Check for other abnormal conditions | ||
11 | Management console error | Check for hardware errors in the management console | ||
Management Software Check Items
IBM DS Storage Manager
Double-click to log on to the storage management software IBM DS Storage Manager (the first level is called Enterprise Management)
Double-click to enter the storage array to be viewed.
- Via Summary Check if the entire storage system is Optimal.
- Via CAPACITY Check the used capacity.
- Via Performance Check various performance metrics.
- Other hardware checks
