IBM DS Storage: Connect to Management Port and Collect Logs

IBM DS Storage Connection

1. Log in to the storage system
2. Connect two Ethernet cables to the idle management ports of both controllers

Controller A Port 1 IP: 192.168.128.101

Controller A Port 2 IP: 192.168.129.101

Controller B Port 1 IP: 192.168.128.102

Controller B Port 2 IP: 192.168.129.102

1. Using Controller B Port 2 as an example, attempt to ping the management port IP address (typically requires about 2 minutes after connecting the cable for the ping to succeed)

1. Open the IBM DS Storage Manager software on your laptop
2. Click the Link button at the top-left corner of the software window, then select Manual in the pop-up window

1. Enter the management port IP address 192.168.129.102, then click Add

1. When the following prompt appears, click Yes

1. When the following prompt appears, click No

1. The previously added storage array will appear in the left window; double-click it

1. When the following prompt appears, select Yes

1. If the following prompt appears, select Cancel

1. Check error messages and collect logs
2. Click Storage Array Needs Attention to view errors

1. Confirm there are no errors other than Volumes Not On Preferred Path, then click Close

1. Click Collect Support Data Manually to collect logs

1. In the pop-up window, select Browse, choose a destination directory, enter a file name, then click Start to begin log collection.

1. Enter the save file name, for example E2700_SN007_20230113, then click Save

1. After completion, click OK

Images localized into English for illustration; labels may vary by product version.