NetApp ONTAP 9 AutoSupport Log Collection and Inspection

Storage

1.1 Introduction

This document discusses AutoSupport log collection and inspection for NetApp ONTAP 9 (Cluster-mode) AFF-FAS series storage products.

1.2.1 Log in to the ONTAP 9 command line and enter the following command:

Cluster1::> system node autosupport invoke -node * -type all -message "invoke.all" uri file:///mroot/etc/log/retransmit/body.7z

1.2.2 Wait 5 minutes, then access the SPI using the following method:

1.2.3 Click the location below to enter the logs path:

1.2.4 Enter the logs for each node. In the /etc/log/retransmit/ directory, download the latest AutoSupport log body.7z generated by all nodes:

#	Inspection Item	Remarks	Inspection Result
1	System Fault Light	Check if the system fault light is illuminated	Normal
2	Hard Drive Status Light	Check if the hard drive status light is normal	Normal
3	Controller Status Light	Check if the controller status light is normal	Normal
4	Battery Status Light	Check if the battery status light is normal	Normal
5	Power Supply Status Light	Check if the power supply status light is normal	Normal
6	Host Interface Status Light	Check if the host FC status light is normal	Normal
7	Device Surface Temperature	Check if the device exterior is overheating	Normal
8	Connection Cables	Check if power cables and fiber optic cables are connected properly	Normal
9	Data Center Environment	Check if there are any issues with the data center environment	Normal
10	Other Issues	Check for other abnormal conditions	Normal
11	Check RAID status	Check for disk anomalies in sysconfig -A (7-mode)	Normal
12	Check cluster status of controllers	Check controller node status via cf status (7-mode) Normal
13	Error Log Check	Check for error messages in /etc/messages (7-mode)	Normal
14	Device Surface Temperature	Check if the chassis exterior is overheating	Normal
15	Connection Cables	Check if power cables, FC, and network cables are connected normally	Normal
16	Management Console Errors	Check for hardware errors in the management console	Normal
17	Other Issues	Check for other abnormal conditions	Normal