Frequently Asked Questions
Log Upload
Which log formats are supported?
The main types currently supported are as follows (the complete list is subject to the upload page display):
Brand Series Log Type Lenovo SR / HX / X Series FFDC / Service Data Log Package IBM x Series FFDC Log Package Huawei / xFusion RH and other rack servers Dump Log Package DELL R Series TSR / SupportAssist Log Package HPE ProLiant DL Series AHS Log Package ZTE R Series BMC Diagnostic Log Package
Is there a file size limit for uploads?
Yes. The upload size limit varies by plan; the free version typically limits to 200 MB. If the file exceeds the limit, please contact us to upgrade your plan.
Why does an upload report an unsupported log type?
Please check:
- Whether the filename has been modified — The system identifies the log type by combining filename keywords with feature files in the package; modifying the filename may cause identification failure
- Whether the file is complete — Download interruption may cause file corruption; please re-download from the server management port
- Whether it is a supported model — Supported types are subject to the list displayed on the upload page
Analysis Report
What content does the analysis report include?
Reports typically include:
- Basic server information (model, serial number, firmware version, etc.)
- Hardware status overview (CPU, memory, hard drive, power supply, etc.)
- LED indicator status
- System event logs (alerts, error records)
- PCI device information
What is AI diagnosis?
AI diagnosis is optional. Open the AI Diagnosis Assistant on a report page to request a diagnosis summary and recommended actions.
How do I export a Word report?
After log parsing is complete, use the Word download option on the report page to export a service report. AI diagnosis is not required. If AI diagnosis results are already available, the report includes their analysis and recommendations. You can also run a diagnosis and export the report again.
Accounts and Plans
What are the limitations of the free version?
The free version allows normal use of log upload and analysis functions, but there are limits on the number of uploads and file sizes. For specific limits, please refer to the plan comparison table on the homepage.
How to upgrade a plan?
Please contact our customer service email: itcheckai@outlook.com and specify the plan type you require.