Creating and Downloading Support Files on HPE Aruba AOS-CX Switches (Web UI)

You can create support files to capture data about the switch.

NOTE

The following is applicable to 4100i, 6000, 6100, 8100, 8360, 9300/9300S, 10000 and 10040 Switch series.

• Depending on the switch, you can generate a maximum of 10 support files in a 24 hour period, provided you are not connected to HPE Aruba Networking Central. However, if you are connected to HPE Aruba Networking Central, the Create option in Support File window is disabled.
• The switch allows only one support file creation request to be processed at a time. Support file creation requests from the Web UI fails if a request from the HPE Aruba Networking Central or CLI interface is already in progress.
• The request progress and status will be displayed in the table.
• The download option is available only after a support file is successfully created.
• Delete the support file to optimize the switch state as it consumes switch memory.
• In the Web UI, during the execution of the show tech command, the standby boot-history of the VSF stack is not collected. Only the VSF conductor information is collected as there is no password-less authentication method.

Procedure

To create a support file:

1. In the navigation pane, expand Supportability, and select Support File.

   The Support File page is displayed.

2. In the Support File panel, click Create.

   The Support File Name dialog box is displayed.

   NOTE

   The Create button is disabled if:

   • The user is not an administrator.
   • https-server REST access mode is configured to read-only.
   • The switch is managed from HPE Aruba Networking Central.
   • The switch has reached the maximum supported file count.

3. Enter the file name.

   The file name can contain 5 to 64 alphanumeric, dash and hyphen characters.

4. Click Create.

   The row displays the status percentage of the creation. Depending on the switch, the process can take up to 15 minutes to complete.

To download a support file that is created on the switch:

1. In the Support File panel, select the support file that you want to download, and click Download.

   A download window is displayed.

   NOTE

   • To enable the Download button, select the support file which is successfully created.
   • You can download only the last created support file.

2. Browse to the destination to save the support file and click Save.

   The support file is downloaded to the destination.

To delete a support file that is created on the switch:

1. In the Support File panel, select the support file that you want to delete, and click Delete.

   A confirmation message is displayed.

2. Click Delete.

   You can delete support file even if the creation is failed.